Praeco sends emergency, operational and routine alerts by text, voice, email, desktop and push from one console, then shows you who is safe, who needs help and who has not answered.
Write the message once. Praeco formats it for each channel and delivers it simultaneously or in a cascade you control.
Set the order, the retry interval and the maximum attempts. When a recipient acknowledges on any channel, every pending attempt to that person stops.
Staff, students and residents receive alerts and answer them with the phone they already carry. An app is available for richer features, never required.
Build unlimited nested groups that mirror how you actually operate, keep them current from HR and identity systems, and decide exactly who can alert whom.
Static, dynamic and temporary groups at any depth.
Permissions decide who can send, to whom, on which channels, and with whose approval.
Draw a radius or polygon, pick facilities, or target by address, ZIP code, county or GIS layer. Praeco finds everyone inside and nobody outside.
Most systems start talking the moment a call connects. When voicemail answers, the first half of the warning is lost to the greeting. Praeco listens first.
Message plays over the greeting, then repeats.
Waits for the beep, then plays the message once.
The command center tracks every alert from send to response in real time. Managers see their own teams. Leadership sees everything.
Riverside campus, sent 2:02 PM by Dana Morales
| Group | Acknowledged |
|---|---|
| Emergency department | 96% |
| Imaging | 93% |
| Facilities | 90% |
| Administration | 84% |
Playbooks bundle the template, audience, channels, escalation rules and follow-up into one action. Build them in a no-code workflow editor, then launch them in seconds.
Edit, approve and clone them. Every template stays editable right up to the moment you send.
Incidents keep the alerts, responses, tasks and decisions in one timeline.
Praeco syncs people from your HR and identity systems on a schedule or in real time, so new hires are reachable on day one and departures stop receiving alerts.
ADP, Workday, UKG, SAP SuccessFactors, Oracle HCM and other HRIS platforms
Microsoft Entra ID and Active Directory, Okta, Google Workspace, LDAP, SCIM provisioning
Microsoft Teams, Slack, email systems, SMS and telephony carriers
CAP publishing and ingestion, RSS, social media, digital signage, PA systems
GIS, weather feeds, building management, fire and life safety, ITSM, SIEM
REST API and webhooks for inbound triggers and outbound events
Multi-zone infrastructure, redundant carriers and queue-based delivery keep alerts moving through outages, surges and failures, around the clock.
Controls are designed to align with SOC 2 and ISO/IEC 27001 objectives and to support Section 508 requirements. Specific attestations are available on request.
Optional AI assistance helps operators write clear alerts under pressure. Nothing leaves Praeco until a person reviews and approves it.
gas smell reported 2nd floor bldg C near lab 214, facilities on the way, get people out of 2nd floor only, use east stairs, meet at lot 4
Gas odor reported on Floor 2 of Building C. If you are on Floor 2, leave now by the east stairwell and go to Lot 4. Do not use elevators or light switches. Reply 1 when you reach Lot 4, 2 if you need help.
Every rollout ends with a real drill on your own data before go-live, followed by hypercare from the team that configured it.