Introduction
Creating a live chat channel in Odoo is a straightforward process that helps businesses manage customer communication efficiently. Odoo’s live chat feature allows you to engage with website visitors in real-time, improving customer service and fostering strong client relationships. Below are the steps to create a new live chat channel in Odoo.
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Steps to Create a Live Chat Channel
1. Click on the New Website Live Chat Channels
- Navigate to the Website module or the Live Chat section from the Odoo dashboard.
- Click on New to create a new live chat channel.
2. Fill in the Channel Name, Add Operators, and Click on the Select Button
- Provide a meaningful Channel Name to identify the chat function, such as Support Chat or Sales Assistance.
- Assign operators to the channel by selecting available team members who will manage the chats.
- Click on the Select button to finalize the addition of operators.
3. Click on the Save Button
- After setting up the necessary details, click Save to create the channel.
4. Click on the Created Channel
- Once saved, find the newly created channel in the list of live chat channels.
- Click on it to access and manage the settings or details further.
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5. Show Chats in the New Channel
- As visitors interact through the live chat feature on your website, their messages will appear under the newly created channel.
- Operators can respond to queries and manage conversations in real-time from this section.
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Conclusion
Creating a live chat channel in Odoo ensures smooth communication between your business and customers. By following the above steps, you can set up an efficient chat system and assign the right team members to engage with visitors. This feature not only enhances customer service but also provides valuable insights into customer behavior, helping improve overall business processes.
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