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How to Manage Internal Communication in Odoo?

Table of Contents


Introduction

Odoo offers a robust internal communication module through its Discuss feature. This feature allows employees to create channels, send messages, and communicate efficiently within the organization. In this guide, we will explore how to manage communication by creating channels and using direct messages effectively.

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Step-by-Step Guide

1. Click on the Discuss Button

Navigate to the Discuss module on the Odoo dashboard. This module serves as the central hub for all communication, including channels, direct messages, and notifications.

Get a closer look – Here’s the feature at work.

2. Click on the Create New Channel Button

Inside the Discuss module, look for the Create New Channel button (usually at the top or in the side menu). Click on it to create a new communication channel for specific teams, projects, or topics.

Get a closer look – Here’s the feature at work.

3. Click on the Newly Created Channel

  1. After creating the channel, it will appear in the list of channels on the left-hand panel. Click on the channel to open it and start using it for communication.

Get a closer look – Here’s the feature at work.


4. Send a Message on the Channel

  1. Once inside the channel, type a message in the text field and hit Send. All channel members will receive your message and can respond in real-time.

Get a closer look – Here’s the feature at work.

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5. Click on the Direct Message

For one-on-one communication, click on the Direct Messages section. This is helpful for sending personal messages to colleagues.

Get a closer look – Here’s the feature at work.

6. Select the Member to Send a Message

Browse through the list of users or search for a specific member. Click on their name to initiate a private conversation.

Get a closer look – Here’s the feature at work.

7. Write a Message and Send It

In the message window, type your message and press Enter or click Send. The recipient will receive the message instantly, enabling quick responses.

Get a closer look – Here’s the feature at work.

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Conclusion

Managing internal communication in Odoo is straightforward and efficient with the Discuss module. By utilizing channels for group conversations and direct messages for one-on-one interactions, teams can collaborate seamlessly. This system ensures that information flows smoothly across the organization, promoting transparency and productivity.

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ABOUT THE AUTHOR

aaron jone

Aaron Jone is an Odoo expert with 12 years of experience in enterprise software. At SDLC Corp, he helps companies improve efficiency by customizing and deploying Odoo solutions that align with core business needs. Aaron focuses on streamlining workflows, integrating systems, and building tools that support real-time visibility and better control across operations.
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