United States:
Transform Digital LLC
44 Montgomery Street, Suite 300
San Francisco, CA 94104
Enterprise-grade Odoo ERP support & maintenance
Certified Odoo Support for Seamless ERP Performance
Keep your Odoo ERP running without interruption. SDLC Corp delivers expert Odoo Support Services with a 4-hour SLA, 24/7 monitoring, and certified specialists handling bug fixes, upgrades, and performance tuning so your team stays focused on growth, not glitches.
- All active Odoo versionsv14 through v19, Community & Enterprise, Odoo.sh & on-prem
- 30-minute Sev-1 response SLA24/7 coverage with named engineers on every retainer
- Transparent monthly pricingFixed retainers, no hidden hourly fees, monthly reports
Brands We've Worked With
Teams across manufacturing, retail, finance, healthcare, and operations have worked with SDLC Corp on custom Odoo modules, workflows, dashboards, reports, and portals.
End-to-end Odoo support
Odoo support services that keep your ERP running
Certified Odoo engineers, named POCs on every retainer, monthly transparency reports Our support team is dedicated to ongoing Odoo maintenance, not treated as an add-on to implementation work See pricing tiers or request a free consultation.
20+
Years in ERP
120+
Odoo projects delivered
24/7
Technical support
30m
Fastest response SLA
What we cover
Our Odoo support services, end to end
From Go-Live stabilisation through multi-year after-sales retainers six pillars of Odoo support, one named engineer, one ticket queue.
Odoo Go-Live Support
Data validation, user training, live bug triage first 30 days stabilised.
Technical & Functional Support
Odoo technical and functional support in one queue one named engineer.
Server Maintenance Support
Odoo server monitoring, security patching, backup verification scheduled, not ad-hoc.
Odoo Bug Fixing
We fix custom module errors, backend issues, frontend display problems, and workflow bugs.
Odoo Upgrade Support
Version upgrades v12 to v18/v19 module porting, data migration, rollback plans.
After-Sales Support
Long-term Odoo support retainers with guaranteed hours and quarterly reviews.
Every version covered
Supported Odoo versions & deployment modes
We actively support every current and recent Odoo release. Using Odoo v14 or later? Our support team can start helping immediately Older versions are supported on an For older Odoo versions, we first review the system and recommend an upgrade or migration plan before providing long-term support.
Active support
Odoo v19 Odoo v18 Odoo v17 Odoo v16 Odoo v15 Odoo v14 v13 · upgrade v12 · upgrade
Odoo Enterprise
Odoo Community
Odoo.sh
Odoo Online (SaaS)
On-premise
Both editions, one team
Odoo Community vs Odoo Enterprise support
Whichever Odoo edition you run, our Odoo support team handles it. Here's exactly what's covered on each side.
Support area
Odoo Community
Odoo Enterprise
Ticket-based technical support
Via SDLC retainer
Via SDLC retainer
Custom-module bug fixing
Unlimited
Unlimited
Enterprise modules (Studio, Documents, IoT)
Not available
Fully supported
Odoo.sh hosting support
—
Odoo.sh + custom repos
Odoo-published bug fixes
Community patches only
Full Odoo-official bug SLA
Upgrade path
SDLC-assisted
Odoo-assisted + SDLC porting
Built for production
Why businesses choose our Odoo support
Six concrete operational differentiators from SLA speed to named engineer accountability that separate our Odoo support services from generalist agencies.
Fast response SLAs
30-minute Sev-1 response on Enterprise tier, 24/7 coverage, with named engineers on Professional and Enterprise plans.
Proactive monitoring
Continuous Odoo server health checks, security patches, and backup verification we catch issues before your team does.
Monthly reporting
Transparent monthly reports on tickets resolved, average resolution time, uptime, and open work no black boxes.
Named engineers
Professional and Enterprise tiers get a dedicated Odoo engineer who knows your instance no rotating ticket queues.
Custom module expertise
20+ years of enterprise-software experience and 120+ Odoo projects mean deep skill with custom modules, ORM, and QWeb.
Odoo across sectors
Industry-specific Odoo support
Our Odoo support team brings sector context, compliance knowledge, integration expertise, and module-level support for your industry.
Retail & E-Commerce
Multi-store POS, inventory sync, Magento/Shopify connectors
Manufacturing
MRP/BOM management, shop-floor control, quality module support
Healthcare
HIPAA-aligned configs, patient-record integrity, lab module support
Fintech
PCI-aware workflows, reconciliation, payment-gateway expertise
Automotive
Parts inventory, service-center scheduling, warranty tracking
Construction
Project costing, vendor bills, site-level inventory, fleet
Fashion & Apparel
Size/color matrices, seasonal collections, PLM integrations
Food & Beverage
Batch/lot tracking, expiry management, kitchen display support
Logistics
Fleet management, route optimization, 3PL integrations
Education
Student info systems, fee management, LMS integrations
How it works
Our Odoo support workflow
From ticket intake to ongoing system hardening five stages with clear ownership, SLAs, and documented outputs at every step.
| Step | Phase | What happens | Timing |
|---|---|---|---|
| 1 | System Analysis | Onboarding audit of your Odoo instance, custom modules, integrations, and current pain points. | Week 1 |
| 2 | Issue Detection | Proactive monitoring plus ticket intake from your team we catch problems before they escalate. | Ongoing |
| 3 | Ticket Triage | Issues are prioritized by severity, from critical business blockers to low-priority requests. | ≤ 15 min |
| 4 | Resolution | Root-cause fix, regression testing, staged deployment to production, and a documented changelog entry. | Per SLA |
| 5 | Ongoing Review | Monthly reports, quarterly system reviews, proactive improvement recommendations. | Monthly |
Transparent pricing
Odoo support pricing plans
Monthly retainers with no hidden hourly surprises. Every tier includes a named Odoo engineer on Professional & Enterprise, a published SLA, and monthly reporting.
Essential
$500/mo
Solo operators & startups on Odoo
- 10 hours of support / month
- 4-hour response SLA
- 8×5 business-hours coverage
- Monthly reporting
- Named engineer
- 24/7 hot-fix
Professional
$1,500/mo
Growing SMBs, 20–100 Odoo users
- 40 hours of support / month
- 2-hour response SLA
- 12×5 extended coverage
- Dedicated named engineer
- 1 Odoo upgrade / year included
- Emergency hot-fix included
Enterprise
$3,000+/mo
Multi-entity, 100+ Odoo users
- Custom hours / month
- 30-minute Sev-1 SLA
- 24×7 global coverage
- Named engineer + backup
- Quarterly system reviews
- 24×7 emergency hot-fix
Response-time guarantees
Odoo support SLAs by severity
Our SLAs are tied to issue severity not just your tier. Sev-1 outages get the same response speed whether you're on Essential or Enterprise. The difference is coverage window and hot-fix guarantee.
Severity
Definition
Essential
Professional
Enterprise
Sev-1System down
Production Odoo unavailable, data-loss risk
4h (biz hrs)
1 hour
30 min · 24×7
Sev-2Major feature broken
Key workflow blocked, workaround possible
1 biz day
4 hours
2h · 24×7
Sev-3Minor issue
Cosmetic issue or rare-path bug
3 biz days
1 biz day
4 biz hrs
Sev-4Question / request
Config help, feature request, training
5 biz days
2 biz days
1 biz day
What sets us apart
Why choose SDLC Corp for Odoo support
Five concrete reasons not vague promises.
20+ years in enterprise software
Deep bench of senior engineers, not junior tier-1 support staff — every ticket goes to someone with real Odoo experience.
120+ Odoo projects delivered
Breadth of experience across Odoo v12 through v19, Community and Enterprise, across retail, manufacturing, healthcare, and more.
Published SLAs, not marketing
Response times printed on the page above. No bait-and-switch, no tier-locked "best effort" language.
Monthly transparency reports
Tickets resolved, average resolution time, uptime, open work — every month, every client, automatically.
Transparent pricing
Published monthly retainer tiers. Zero hidden hourly fees. Custom quotes for multi-site and annual contracts.
Ready to start?
Get expert Odoo support today
Tell us your Odoo version and team size, and we will recommend the right support plan in a free 30-minute consultation. No pressure and no commitment.
Schedule your free consultation Client stories
What our Odoo support clients say
Real teams using our Odoo support services across retail, manufacturing, and logistics. Here is what they say about the experience.
"SDLC Corp's Odoo support team resolved our Sev-1 POS sync failure in under 40 minutes during peak Black Friday traffic. Their response-time SLA is real, not marketing."
PK
"We've been on the Professional tier for 18 months. Having a named Odoo engineer who knows our custom modules has saved us from three potential outages this year alone."
PS
"Moved from a generalist agency to SDLC's Odoo support. The monthly reports alone justify the cost. We finally have visibility into what is happening with our ERP."
HA
- Contact Us
Let’s Talk About Your Product
Get expert guidance on scope, architecture, timelines, and delivery approach so you can move forward with confidence.
What happens next?
- We review your requirements
- Strategy call with experts
- Clear roadmap & estimate
- NDA Protected
- Enterprise Grade Delivery
- Global Clients
Common questions
Odoo support services-FAQ
Answers to the questions we hear most often from teams evaluating Odoo support. Still have questions? Ask us directly.
What are Odoo support services?
Odoo support services cover the ongoing technical, functional, and server-maintenance work needed to keep your Odoo ERP running reliably after it's live. This includes bug fixing, version upgrades, server monitoring, security patching, custom-module maintenance, and user support. SDLC Corp provides all of this through a monthly retainer with published SLAs.
Why do I need Odoo support services?
Even the best Odoo implementation needs ongoing care. Odoo releases patches, new versions, and security fixes regularly. Custom modules can break after upgrades. Integrations with payment gateways, shipping providers, and third-party tools need maintenance. Dedicated Odoo support services ensure problems get fixed fast, your system stays secure, and your team can focus on running the business instead of firefighting ERP issues.
What types of Odoo support do you provide?
We provide six distinct Odoo support types: System Go-Live Support, Technical & Functional Support, Server Maintenance Support, Odoo Bug Fixing, Odoo Upgrade Support, and After-Sales Support. All six are available under a single monthly retainer — one named engineer, one ticket queue, one SLA.
How much do your Odoo support services cost?
Our Odoo support pricing starts at $500/month for the Essential tier (10 hours, 4-hour SLA). The Professional tier is $1,500/month (40 hours, 2-hour SLA, named engineer). Enterprise starts at $3,000/month with custom hours and 30-minute Sev-1 response 24/7. See the pricing section above for full details.
Do you support Odoo Community edition?
Yes. SDLC Corp provides full Odoo support services for both Odoo Community and Odoo Enterprise editions. Community users get the same ticket queue, SLAs, and named engineer access — with the caveat that Enterprise-only modules (Studio, Documents, IoT) aren't available on Community. If you're considering upgrading to Enterprise, our Odoo support team can scope the migration as part of your existing retainer.
Which Odoo versions do you support?
We actively support Odoo v14, v15, v16, v17, v18, and v19 — all with full SLA coverage. Older versions (v13 and below) are supported on an upgrade-first basis: we'll keep you stable while planning the version jump. If you're on OpenERP or TinyERP, we can scope a full modernization path.
How do I raise a support ticket?
Clients raise tickets through our support portal, email, or — for Professional and Enterprise tiers — directly to their named engineer via Slack, Teams, or shared calendar. The SLA clock starts at ticket receipt, and severity is assigned within 15 minutes of intake.
What is your Odoo support response time?
Response times depend on severity and tier. Sev-1 (system down): 4 hours on Essential, 1 hour on Professional, 30 minutes 24/7 on Enterprise. Sev-2: 1 business day / 4 hours / 2 hours 24/7. Full SLA matrix is in our pricing section.
Is my Odoo data secure with your support team?
Yes. SDLC Corp follows SOC-2-aligned access controls: role-based access, audit logging, encrypted credentials, and NDAs signed before engagement. For regulated industries (healthcare, finance), we can scope additional compliance wrappers including HIPAA BAAs and GDPR data-processing agreements.
Can your Odoo support help with third-party integrations?
Yes. Odoo integration issues are one of the most common support tickets — payment gateways (Stripe, Razorpay, Authorize.net), shipping (DHL, FedEx, ShipStation), accounting (QuickBooks, Xero), CRM (Salesforce, HubSpot), and custom APIs. We support existing integrations and can scope new ones.
Do you provide on-site Odoo support?
Most Odoo support work happens remotely — screen-share, ticket queue, scheduled calls — covering 95% of what clients need. On-site engagements are available for Enterprise-tier clients during major rollouts, upgrades, or training days, billed separately from the monthly retainer. Contact us to scope an on-site visit.
Can I purchase a one-time Odoo support package?
Our primary engagement model is a monthly retainer because ongoing Odoo support delivers more value than one-off interventions. However, we do offer fixed-scope engagements for specific projects: version upgrades, module customisations, data migrations, or health-check audits. Reach out to scope a one-time project.
How do I choose the right Odoo support plan?
The right tier depends on three factors: team size (more Odoo users = more tickets), business-criticality (how much downtime hurts), and custom-module count (more customisations = more maintenance). Solo operators and startups usually start on Essential. SMBs with 20–100 users typically land on Professional. Multi-entity operations with 100+ users and 24/7 operations need Enterprise. Book a free consultation and we'll recommend based on your actual load.
