Salesforce Integration Services
Connect Salesforce with the apps your business runs on ERP, eCommerce, data platforms, ITSM, CPQ, and telephony. SDLC Corp delivers scalable, secure Salesforce integration services using proven patterns and leading iPaaS platforms such as MuleSoft, Boomi, and Workato. If you’re new to the ecosystem, see our Salesforce implementation services
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Brands We've Helped Transform
We Build Connected Salesforce Ecosystems
SDLC Corp unifies your siloed apps into a secure, scalable Salesforce backbone. Our architects and engineers design, build, and support integrations using MuleSoft, Boomi, Workato, or native APIs—focused on measurable outcomes like faster quote-to-cash, cleaner data, and reliable SLAs. If you’re still shaping the plan and want light-touch guidance first, see Salesforce consulting services .
- Proven practitioners: Delivered integrations across ERP, eCommerce, data, ITSM, CTI, and CPQ.
- Platform-agnostic: We pick the right stack (MuleSoft/Boomi/Workato/native) for your latency, scale, and cost.
- Security-first: Encryption, least-privilege access, and GDPR/CCPA-aligned controls baked in.
- End-to-end support: From discovery to CI/CD and 24×7 managed support with dashboards and runbooks.
Why SDLC Corp
When your business depends on clean, real-time data across Salesforce and the rest of your stack, you need a partner that owns outcomes—not just tasks. SDLC Corp delivers secure, scalable integrations with clear governance, measurable KPIs, and a tool-agnostic approach tailored to your latency, scale, and cost targets. Our accelerators, runbooks, and CI/CD discipline reduce risk and time-to-value while keeping your integrations healthy post-go-live. If you’re setting up or optimizing your org, explore our Salesforce implementation and support
End-to-end ownership
One accountable team from discovery and architecture through build, testing, release, and ongoing support.
Tool-agnostic delivery
We choose the right approach MuleSoft, Boomi, Workato, or native APIs based on your requirements, not vendor bias.
Reusable accelerators
Prebuilt mappings (Leads, Accounts, Orders, Invoices, Cases) plus standard error handling and monitoring to cut delivery time.
Governance & quality
CI/CD pipelines, code reviews, automated tests, data quality gates, observability, and rollback plans baked in.
Proven ROI focus
Clear KPIs and business outcomes faster quote-to-cash, cleaner data, less manual work, and dependable SLAs.
Get a Free Integration Assessment
Map your systems, surface quick wins and risks, and get a tailored plan with scope, timeline, and ballpark cost no obligation.
Business Outcomes
- Unified customer data across CRM, ERP, commerce, and support
- Faster quote-to-cash with fewer manual steps and errors
- Real-time visibility into orders, inventory, and service SLAs
- Accurate marketing attribution and cleaner lead lifecycles
- Lower integration TCO through reusable components and clear runbooks
Integration Capabilities
A concise overview of the systems we connect to Salesforce ERP/Finance, eCommerce, Marketing, Service/ITSM, Data & Analytics, CTI, and CPQ/Billing covering what we sync, typical use cases, latency targets (real-time vs batch), and the outcomes you can expect, all built with secure, observable, and governed patterns.
eCommerce & Order Management (Salesforce eCommerce integration)
Bi-directional sync for master data and transactions to keep CRM and back office perfectly aligned.
What we sync: Accounts/Customers, Products/Items, Price Books, Quotes/Orders, Invoices, Payments, Inventory, Shipping/Delivery status.
Typical flows: Quote-to-Cash, Order orchestration, Credit & invoicing, Returns/RMAs, Revenue recognition.
Latency targets: Real-time for quotes/pricing/credit checks; near-real-time or scheduled for bulk financial documents.
Outcomes: Faster sales cycles, fewer manual entries, accurate revenue and inventory data.
eCommerce & Order Management (Salesforce eCommerce integration)
Unify online storefronts and marketplaces with CRM for a single view of customers and orders.
What we sync: Customers, Carts/Orders, Products/Catalogs, Pricing/Promotions, Fulfillment/Returns, Loyalty points.
Typical flows: Real-time order capture, inventory reservations, refund/return automation, subscription renewals.
Latency targets: Sub-second to seconds for checkout and order confirmation; scheduled for large catalog loads.
Outcomes: Fewer stockouts, faster fulfillment, consistent pricing and promotions.
Marketing, Automation & Personalization
Close the loop between marketing and sales with clean audience and attribution data.
What we sync: Leads/Contacts, Campaigns, Journeys, Preferences/Consent, Scores, Activities (opens/clicks).
Typical flows: Lead capture and enrichment, MQL→SQL handoff, win/loss feedback to audiences, lifecycle nurturing.
Latency targets: Real-time for lead handoff and preference changes; batch for engagement history.
Outcomes: Higher conversion rates, better segmentation, compliant outreach.
Service, ITSM & Field Operations
Give agents and technicians the full context to resolve issues quickly.
What we sync: Cases/Incidents, Assets, Work Orders, Entitlements/Contracts, Knowledge, Status/SLAs.
Typical flows: Case deflection, RMA processing, field scheduling and parts, knowledge sync, escalation handling.
Latency targets: Seconds for tickets and status; scheduled for large asset/knowledge updates.
Outcomes: Higher first-contact resolution, lower AHT, SLA reliability.
Data & Analytics (Salesforce data integration)
Power BI/AI and reporting with governed, analytics-ready data.
What we sync: CDC/ELT extracts from Salesforce objects, historical snapshots, dimensional models, KPI aggregates.
Typical flows: Near-real-time change capture to warehouse, daily full loads, reverse ETL to Salesforce for activation.
Latency targets: Seconds-to-minutes for CDC; hourly/daily for batch.
Outcomes: Trusted dashboards, faster decisions, consistent KPIs across teams.
Telephony & CTI (Salesforce CTI integration)
Connect contact centers for seamless conversations and analytics.
What we sync: Call/Chat records, Transcripts, Dispositions, Agent presence, Dialer campaigns.
Typical flows: Screen-pops on inbound, click-to-dial, call logging with AI summaries, QA scoring, voicemail to case.
Latency targets: Real-time for call controls and screen-pops; near-real-time for recordings/transcripts.
Outcomes: Shorter handle times, complete interaction history, better QA and coaching.
Our Salesforce Integration Process
Discovery & Audit
Systems inventory, object mapping, API limits, security and compliance requirements, and ROI targets.
Solution Design
Sequence diagrams, data contracts, non-functional requirements (NFRs), SLAs, and runbooks.
Build
Reusable connectors, idempotent design, standardized error handling, retries/backoff, bulk processing.
Testing
Unit, integration, end-to-end, and performance testing; sandbox promotion strategy and test data seeding.
Release & Cutover
Migration and backfill plan, feature flags, smoke tests, and rollback strategy.
Support & Optimization
Monitoring and alerting, dashboards, continuous improvement, and roadmap alignment. See DevOps for Salesforce
Approach & Patterns
Choose the right pattern for each flow to balance latency, cost, and resilience.
- Real-time APIs: Platform Events, Change Data Capture, REST/SOAP, GraphQL for low-latency customer moments
- Batch & ETL/ELT: Bulk API and scheduled sync for large datasets and back-office SLAs
- Event-driven: pub/sub, queues, idempotency, retries/backoff for scale and fault tolerance
- iPaaS & middleware: MuleSoft (link: /services/mulesoft-integration/), Boomi (link: /services/boomi-integration/), Workato (link: /services/workato-integration/), Informatica (link: /services/informatica-integration/)
- Native vs custom: transparent trade-offs documented in a solution decision record
Want the fundamentals? Read Salesforce integration best practices
Latest from the Blog
Practical articles on Salesforce strategy and delivery. Learn to design scalable orgs, integrate with your stack, fix data quality, automate with Flow/Apex, and use Sales, Service & Marketing Cloud to cut cycle time and lift ROI. Plus CPQ, security and DevOps.
Security & Compliance
We design every integration with security and regulatory compliance built in from day one. The focus is protecting sensitive data in motion and at rest, enforcing least-privilege access, and proving compliance through auditable controls. Policies, monitoring, and runbooks ensure issues are detected early, contained quickly, and documented for stakeholders.
Data protection by design
field-level security, encryption, tokenization, secrets management
Compliance-ready
GDPR/CCPA principles, audit trails, least-privilege integration users, segregation of duties
Observability
centralized logging, correlation IDs, SLA dashboards, and alerting for failed jobs and API errors
Client Success Stories
Explore real‑world Salesforce case studies across retail, SaaS and fintech. See how teams grew personalized revenue with Marketing Cloud, cut quote‑to‑cash with CPQ & Billing, and reduced support response times using Service Cloud, automations and Einstein Bots.
How an Omnichannel Retailer Grew Personalized Revenue 32% with Marketing Cloud
Explore real‑world Salesforce case studies across retail, SaaS and fintech. See how teams grew personalized revenue with Marketing Cloud, cut quote‑to‑cash with CPQ & Billing, and reduced support response times using Service Cloud, automations and Einstein Bots.
Fintech Helpdesk Slashes First-Reply Time 45% with Service Cloud & Einstein Bots
Knowledge-backed agent console and bot deflection reduced wait times and improved CSAT without adding headcount.
SaaS Scale-up Cuts Quote-to-Cash 60% Using Salesforce CPQ & Billing
Standardized products, discount rules and automated invoicing accelerated approvals and cash collection while improving reporting accuracy.
Book a 30-Minute Architecture Review
Speak with a solution architect to validate patterns (real-time vs batch), tooling options, and ROI. Bring your use case; leave with clear next steps.
Award-Winning Excellence Across Industries
Recognized by independent review platforms for Salesforce development, product engineering and AI. Our work delivers measurable outcomes across retail, finance, healthcare and logistics with enterprise-grade security and UX.
Let’s Talk About Your Project
Tell us about your goals, timeline, and budget. We’ll reply within one business day with next steps.
Prefer email? Write to sales@sdlccorp.com.
Let's Talk About Your Project
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Frequently Asked Questions
Explore real‑world Salesforce case studies across retail, SaaS and fintech. See how teams grew personalized revenue with Marketing Cloud, cut quote‑to‑cash with CPQ & Billing, and reduced support response times using Service Cloud, automations and Einstein Bots.
What are the most common Salesforce integrations?
Top requests include Salesforce ERP integration (SAP, NetSuite, Dynamics), eCommerce (Shopify, Magento), marketing automation (Marketing Cloud, Account Engagement), ITSM (ServiceNow), CTI (Twilio, Amazon Connect), and data warehouse (Snowflake, BigQuery).
How do you choose between MuleSoft, Boomi, Workato, or native APIs?
We evaluate latency needs, data volumes, licensing, team skill sets, security, and governance. See comparisons under MuleSoft integration , Boomi integration , and Workato integration .
Real-time vs batch what’s right for us?
Use real-time for customer-facing moments (quotes, payments) and batch for large back-office syncs (pricing, inventory). Most programs blend both patterns to balance cost and SLAs.
How long does a Salesforce integration take?
Simple flows can launch in weeks with our Quick Start. Multi-system programs are typically phased over a quarter or more depending on scope. Request an assessment in the CTA below.
How do you handle API limits and errors?
Capacity planning, Bulk API for volume, idempotent design, retries with exponential backoff, and proactive alerting. We provide dashboards and runbooks aligned to your SLAs.
