Accessibility Testing and Compliance Reporting for a Healthcare Network
We delivered accessibility testing and compliance reporting for a multi-hospital network: every patient journey tested to WCAG 2.2 AA, and one live dashboard that compliance, legal and IT teams all trust.
- 14,600Issues Tracked
- 83%Critical Fixed in 90 Days
- 12 of 12Journeys Passing
About the Client
A Healthcare Network Serving Every Patient
Eleven hospitals and 120 clinics, with patients who book, pay and get results online.
Patients use the network's websites, portal and apps for almost everything, from finding a doctor to paying a bill.
Many of those patients rely on screen readers, keyboard navigation or magnification. The network needed to know where its digital services were failing them, and it needed proof it could show to leadership and auditors.
- Client
- U.S. Healthcare Network
- Size
- 11 Hospitals and 120 Clinics
- Standards
- WCAG 2.2 AA and Section 504
- Solution
- Limina by SDLC Corp
The Challenge
No Single View of Accessibility Risk
Healthcare providers that receive federal funding have accessibility obligations under Section 504, but the network could not see where it stood.
Reports No One Could Use
A free scanner returned thousands of raw errors with no priority, owner or fix guidance.
Booking and Payment Blocked
Keyboard users could not book appointments or pay bills, and no scanner flagged it.
Patient Documents Never Tested
Intake forms, discharge instructions and billing statements had never been checked.
Vendor Tools Were a Blind Spot
Third-party scheduling and telehealth tools had no verified accessibility evidence.
No Proof for Leadership
Compliance officers had nothing to show the board, auditors or legal counsel.
of high-severity issues were only found through manual testing, not automated scans.
Not sure where your patient journeys fail? Start with an audit of your top five.
Request an AuditOur Approach
A Six-Step Test Plan
Test like a patient, report like an auditor. Every step ended with something the network could use.
- 01Step 1 of 6
Map Patient Journeys
We started with the tasks patients cannot afford to fail, from finding a doctor to starting a telehealth visit.
Deliverable12 critical journeys - 02Step 2 of 6
Scan at Scale
Limina crawled every website and patient document, grouping repeated template issues so one fix closes many errors.
Deliverable3 websites and 9,000 PDFs - 03Step 3 of 6
Test Like a Patient
Certified testers used screen readers, keyboard-only navigation and zoom on every critical journey.
DeliverableNVDA, JAWS, VoiceOver and TalkBack - 04Step 4 of 6
Prioritize by Impact
Each issue was scored by severity, the journey it blocks and traffic, then given an owner and a due date.
Deliverable1,900 unique fixes with owners - 05Step 5 of 6
Report and Prove
Results flowed into a live dashboard, conformance reports and a published accessibility statement.
DeliverableDashboard, ACRs and statement - 06Step 6 of 6
Monitor Every Release
Weekly scans and release pipeline checks catch regressions before patients do.
DeliverableContinuous monitoring
Want a test plan built around your patients? We will map your critical journeys first.
Plan My AuditOur Solution
What We Delivered With Limina
Limina, our accessibility compliance platform, combined with expert testers and a reporting process leadership could trust.
Journey-Based Testing
Tests follow real patient tasks, so results show what patients can and cannot do.
Scanning at Scale
Websites, portal and patient PDFs scanned against WCAG 2.2 AA and PDF/UA.
Impact-Based Priorities
Issues ranked by severity, blocked journey and traffic, each with an owner.
Live Dashboard
Conformance by site, department, journey and success criterion over time.
VPAT and ACR Reporting
Conformance reports for the portal and app, plus vendor report reviews.
Continuous Monitoring
Weekly scans and release checks flag regressions before patients see them.
See the dashboard with your own data. We will scan one site and walk you through it.
Book a DemoTechnology
Tools We Used at Every Layer
Automation for coverage, real assistive technology for accuracy and reporting tools for proof.
Testing was led by our software testing services team, using the same QA discipline we apply to every release.
Results
Accessibility Became Measurable
From unknown risk to a tracked, prioritized and reported program in 90 days.
Want this kind of visibility? Get a live dashboard preview in two weeks.
Talk to an ExpertBefore and After
What Changed for the Network
Six gaps the network started with, and where each one stands now.
| Before | After |
|---|---|
| Thousands of raw errors with no owner | 1,900 prioritized fixes, each with an owner |
| Keyboard users could not book or pay | All 12 patient journeys pass |
| Patient documents never tested | 9,000 PDFs tested and 2,400 forms fixed |
| No evidence for vendor tools | 8 vendor ACRs reviewed |
| Six separate spreadsheets | One live compliance dashboard |
| Nothing to show the board | A quarterly board report from the dashboard |
Why SDLC Corp
Why Healthcare Teams Choose Us
The same rigor behind our government PDF accessibility remediation and AI document accessibility remediation projects.
Test Like a Patient
We test the tasks patients actually do, with the tools they actually use.
Fix What Matters First
Clear priorities and owners, so teams know exactly what to fix next.
Proof That Holds Up
Dated evidence, reports and ACRs ready for auditors, counsel and procurement.
Compliant After Launch
Monitoring and release checks keep new barriers from reaching patients.
FAQ
Frequently Asked Questions
Quick answers for healthcare teams planning accessibility testing and reporting.
What Is Accessibility Testing and Compliance Reporting?
It is the process of testing websites, apps and documents against standards like WCAG 2.2 AA, then turning the findings into prioritized, trackable reports that show progress and proof of compliance.
Is Automated Accessibility Testing Enough?
No. Automated tools catch many technical issues but miss problems like broken keyboard flows, confusing focus order and unclear form errors. Manual testing with assistive technology is essential.
What Is the Difference Between a VPAT and an ACR?
A VPAT is the blank template. Once it is completed with real test results for a product, it becomes an Accessibility Conformance Report (ACR). See the official VPAT templates from ITI.
How Often Should Accessibility Testing Be Done?
Run automated scans weekly or on every release, and manual testing on critical user journeys at least quarterly or after major changes.
What Should an Accessibility Compliance Report Include?
Scope, standards tested, testing methods, issues by severity and success criterion, owners, fix status, trends over time and a dated evidence log.
Do Healthcare Providers Need Accessible Websites?
Yes. Healthcare providers that receive federal funding have accessibility obligations under Section 504, and patient-facing websites and apps can also face ADA complaints.
Know Your Accessibility Risk in Two Weeks
We will test your most important patient journeys and show you exactly what to fix first.
How It Works
- 1Share Your Top JourneysTell us the patient tasks that matter most.
- 2We Test and PrioritizeScreen reader, keyboard and automated testing.
- 3Get Your ReportA prioritized issue list and a live dashboard preview.
Results in about two weeks
- Contact Us
Let’s Talk About Your Product
What happens next?
- We review your requirements
- Strategy call with experts
- Clear roadmap & estimate
- NDA Protected
- Enterprise Grade Delivery
- Global Clients